What does omnichannel actually mean here?

That voice and digital channels share one conversation rather than each starting over. A patient who begins on a website and finishes on a phone call should not have to repeat themselves — if they do, the organisation has several channels, not an omnichannel solution.

Why does context matter more than reach?

Because an untargeted message is noise, and noise trains people to ignore the channel. Interactions that are contextually appropriate — timed to where the patient is in their journey — are what grow satisfaction rather than message volume.

Do we have to build the applications?

No. Applications are available pre-built or custom, and most organisations mix the two: pre-built for the journeys everyone has, custom for the ones that reflect how they actually work.

Is engagement a clinical or a commercial capability?

Both, and pretending otherwise weakens the case. Better engagement improves outcomes through adherence and earlier contact, and it improves retention and revenue. Stating both is more credible than presenting one and hoping the other is inferred.

How do we know it is working?

By measuring what happens after the interaction rather than the interaction itself. Appointments kept, therapies continued, questions resolved without a call — those are engagement outcomes. Messages sent is an activity count.

Increase Engagement

Deliver better patient experiences with AI-powered, omnichannel technology

Nano Health patient engagement solutions harmonize decades of healthcare expertise with award endearing intelligent engagement technology authorized by 100+ leading healthcare businesses. A single key based on proven AI brings world-class consumer engagement to healthcare and advances the quality of service alliances deliver across the patient journey.

Meet the Need for Digital Convenience

A single, intelligent omnichannel solution forces contextually appropriate and natural interactions across voice and digital channels to grow patient happiness, foster sounder engagement, and improve outcomes.

A Single Conversational Ai Solution

Encouraging patient engagement matters across the patient journey with pre-built or custom applications that give consistent and contextually relevant experiences across channels.

Demonstrated Engagement Technology

Deliver advanced voice and digital patient experiences using the same market-leading technology trusted by companies best known for a great consumer experience.

Proven healthcare technology

Enable natural interactions with the same conversational AI that powers virtual assistant capabilities.

Integration to core systems

Drive intelligent automation by uniting community EHR, CRM, patient access center, revenue cycle systems, and telephony infrastructure.

Technology with a human communication

Maximize efficiency and gain outstanding outcomes with automated information delivery and transfer to live agents.

Increase Satisfaction to Improve Patient Engagement, Retention and Outcomes

Meet Staffing Requirements with Managing Costs

Save valuable live agent time with call deflection and automated patient communication for typical support issues. Through genuine, conversational dialogue, interactive Voice Response (IVR) and virtual assistant capabilities supply help.

Protect Return on Investment

A well-used patient portal and busy physicians make the most of technology and patient capacity. Increase portal use by easing access and automating self-service. Reduce revenue lost to no-shows and improve communication with appointment reminders that make appointments easier to manage.

Enhance Service for a Competitive Edge

Build consistent patient experiences with intelligent, useful responses for successful conversations, however patients get in touch. Timely, technology-enabled solutions improve patient interactions, and with them satisfaction, retention and growth.

Organisations can offer the digital convenience that improves patient engagement and satisfaction, by applying intelligent technology to use cases across the patient journey.

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How this works with the rest of the suite

NANO PHR
Engagement has somewhere to land when the patient can see their own record, appointments and results.
NANO TELEMED
A remote consultation is the highest-value engagement channel there is, because it is care rather than communication.
NANO NEM
Most engagement is notification done well — reaching the right person while it still changes something.
NANO PSP
Adherence programmes are engagement with a measurable clinical outcome attached.

Frequently asked questions

What does omnichannel actually mean here?: That voice and digital channels share one conversation rather than each starting over. A patient who begins on a website and finishes on a phone call should not have to repeat themselves — if they do, the organisation has several channels, not an omnichannel solution.
Why does context matter more than reach?: Because an untargeted message is noise, and noise trains people to ignore the channel. Interactions that are contextually appropriate — timed to where the patient is in their journey — are what grow satisfaction rather than message volume.
Do we have to build the applications?: No. Applications are available pre-built or custom, and most organisations mix the two: pre-built for the journeys everyone has, custom for the ones that reflect how they actually work.
Is engagement a clinical or a commercial capability?: Both, and pretending otherwise weakens the case. Better engagement improves outcomes through adherence and earlier contact, and it improves retention and revenue. Stating both is more credible than presenting one and hoping the other is inferred.
How do we know it is working?: By measuring what happens after the interaction rather than the interaction itself. Appointments kept, therapies continued, questions resolved without a call — those are engagement outcomes. Messages sent is an activity count.